The Essentials Package contains the Advance Hardware Replacement NBD (Next Business Day) service. The customer is also entitled to hotline support from 7:00 am to 10:30 pm. As an entry package, the Essential Package offers comprehensive coverage should hardware issues arise.
An overview of the package elements:
Essentials Package
Exclusive Package
Enterprise Package
Hardware replacement NBD2 (DE)
Hotline (7:00 am to 10:30 pm)
Hotline (24 hours / 7 days)
On-site Service NBD2
(DE)
On-site Service 24/7/43
* Best price products are excluded from this service 2 Next Business Day (Replacement is performed on next business day for calls received by 12 pm at the latest) 3 On-site service 24/7/4 (replacement is performed on the same day)