Exclusive Package*

The Exclusive Package contains the Advance Hardware Replacement NBD (Next Business Day) service. The customer also has a right to 24/7 hotline support and On-site Service NBD (Next Business Day). The Exclusive Package offers customers excellent coverage for the moments where they need it most.

 

An overview of the package elements:

  Essentials Package Exclusive Package Enterprise Package
Hardware Replacement NBD2
(CH)		 Check mark  Check mark  Check mark
Hotline (7:00 am to 10:30 pm)  Check mark  Check mark  Check mark 
Hotline (24 hours / 7 days)    Check mark  Check mark 
On-site service NBD2
(CH)		    Check mark  Check mark 
On-site Service 24/7/43      Check mark 

 

* Best price products are excluded from this service
2 Next Business Day (Replacement is performed on next business day for calls received by 12 pm at the latest)
3 On-site service 24/7/4 (replacement is performed on the same day)